Lushai has some of New Zealand’s most experienced user experience designers. We think user experience design is important, we think getting it right is hard, and we take it seriously. Because of this, some of New Zealand's best-known organisations trust us with their most important websites, intranets, apps and online services.
We help organisations identify the user experience most likely to help them and their customers achieve their goals. We then work in a user-centred, collaborative, and iterative process to design the screens, information architecture, and content that creates these experiences.
As well as our wrap-around UX service, we support organisations in specific areas that require specialist expertise such as accessibility, usability, information architecture, and UI design.
Lushai helps identify the touchpoints where people experience an organisation. We discover what this experience is and help design how each touchpoint should work for a great customer experience. We help align the overall external customer journey with an organisation’s internal reality to create ambitious, practical service designs.
Our service design offering combines almost all of our other capabilities, from helping you define your goals and vision (research and strategy) to prototyping and testing design concepts (usability testing and prototyping) to final detailed design specifications.
We are particularly proud of our ability to work inside complex organisations, balancing strategic ambitions with internal realities.